PwC, a multidisciplinary firm, brings together 7,000 employees in France and the Maghreb, within a global network of over 364,000 people in 136 countries. Every day, we practice professions of excellence to achieve our ambition: to be useful to our clients and accelerate movement. In a constantly evolving world, we invest in the development of our teams with a strong value proposition: Grow here. Go further. A global commitment to support our talents in the evolution of their skills.
Recognized as a Top Employer for the 6th consecutive year, PwC is committed to offering an inclusive and disability-friendly work environment, where everyone can fully collaborate and make an impact.
If you are convinced of the importance of digital transformation (especially in the fields of e-commerce, new experiences/services, AI, customer data, and digital marketing), have a good understanding of IT ecosystems, and are passionate about Retail, consumer goods, and Luxury, then we have an opportunity for you!
Our “Digital for Customer” team supports players in the Retail, Consumer Market, and Luxury sectors in their digital transformation, from strategy to implementation. We work on topics such as unified commerce (e-commerce, payment, points of sale, marketplaces, omnichannel and digital services), generative and agentic AI, online/offline marketing, omnichannel customer relationship, customer service, and after-sales. We ensure alignment between business and IT visions to propose the most adapted technological solutions.
Your missions include:

• Redesign of the e-commerce activity of a distribution player (business plan, functional and application framing of new omnichannel services, project management to ensure consistency between business needs and technological solutions to be implemented)
• Creation of an AI chatbot to optimize the efficiency of store salespeople for a Luxury player (analysis of in-store workflows, prioritization of highest value uses, unified access to product knowledge and retail rules, IT integration, change management)
• Transition of a Luxury player to the digital and omnichannel world (functional and application mapping, understanding of the IT ecosystem to redesign the point-of-sale information system, customer service, and e-commerce platform)
• Deployment of new payment experiences at retailers (market study, analysis of different technological solutions, project framing and management)
• Scaling up the marketplace activity of a Retail player specializing in ready-to-wear and home decoration (customer promise, operational model, IT architecture, IT platform, choice of technological solution)
• Deployment of a marketing automation solution at a Mass Market Retailer

Eligibility / Qualification Required:

• Graduate of an engineering or business school, or university degree
• 6 years or more of experience in digital transformation in Retail, Consumer market, or Luxury
• Good mastery of issues around AI and its use as a lever for transformation; ability to use AI daily
• At least 1 successful consulting experience
• Technological skills: understanding of IT ecosystems and functional and applicative architectures
• Analytical, synthetic, creative skills, ability to step back, oral impact, team spirit
• Appetite for team management
• Mastery of program management (governance definition, strategic roadmap, budget monitoring, team coordination, etc.)
• Comfortable in demanding, complex, and innovative environments
• Desire to make a difference and have an impact internally, with teams, and with clients
• Sensitivity to client relationship management and willingness to integrate a commercial dynamic
• Proficiency in French and English

How to Apply:

The initial application method (e.g., email, online portal) and required documents are not specified in the provided text. However, the recruitment process generally involves the following steps:

• Online assessment with a skills test and/or an English test
• HR interview
• Meetings with operational teams (one or more in-person interviews)
• Information verification: before hiring, a specialized organization will verify the elements appearing on your CV

General Conditions:

If you require specific accommodations for the recruitment interview, please do not hesitate to inform us.
Your benefits:

• An innovative technological environment: access to cutting-edge tools like the Tech Lab, Copilot M365, and the IA Factory to shape tomorrow's world.
• Exceptional learning and development opportunities, thanks to our intelligent training platform and our culture of continuous feedback.
• A stimulating performance cycle, aligned with the PwC Professional framework, to help you achieve your goals and aim for excellence day after day.
• A positive and inclusive work environment to allow you to be fully yourself and collaborate effectively in serving our clients (parenting programs, gender equity, Be Well Work Well health and well-being programs, LGBT+ inclusion, and support for people with disabilities).

To learn more about our benefits, please visit our dedicated page.
View Official Posting & Apply