As a Service Quality Analyst, key responsibilities include:
- Monitoring, evaluating, and reporting on customer interactions to ensure quality standards.
- Using data to prepare scorecards, dashboards and performance insights.
- Identifying service gaps through data and recommending improvements in service delivery.
Eligibility / Qualification Required:
- Qualification:
- Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
- Experience:
- Minimum of 2 years of relevant working experience.
How to Apply:
Scan the provided QR code to apply.
General Conditions: